Refund and Returns Policy
Effective Date: July 29, 2026
At Shivenshop, we are committed to providing high-quality Indian ethnic wear and custom-made designs. Please read our refund and return policy carefully before placing your order.
Returns
We accept returns for eligible items within 5 days of receiving your order.
To be eligible for a return, the item must:
- Be unused, unworn, and in its original condition.
- Have all original tags and packaging attached.
- Be free from stains, perfume, alterations, or damage.
Items that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items cannot be returned or refunded unless they are faulty or incorrect:
- Custom-made blouses
- Custom-designed outfits
- Altered or tailored garments
- Personalized products
- Sale or clearance items
- Gift cards (if applicable)
Damaged or Incorrect Orders
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item
We will review your request and provide an appropriate solution, which may include a replacement, exchange, or refund.
Exchanges
We offer exchanges for eligible ready-made items, subject to stock availability.
Custom-made or personalised garments cannot be exchanged unless there is a manufacturing fault.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping charges are non-refundable unless the return is due to our error.
Custom Orders
Custom orders are made according to the measurements and design preferences provided by the customer.
Please ensure all measurements and order details are accurate before confirming your purchase.
As custom garments are specially made, they are not eligible for refunds or returns due to:
- Incorrect measurements supplied by the customer
- Change of mind
- Preference changes after production has started
Order Cancellations
Orders may be cancelled before production or processing begins.
Once production has started for a custom order, cancellations may not be possible.
Contact Us
If you have any questions about this policy or need assistance with a return, please contact us.
Shivenshop
Email: sales@shivenshop.com.au
We are happy to assist you and ensure you have the best possible shopping experience.